LOVETRIUM

SUPPORT

Help, without the runaround.

LOVETRIUM is local-first. Most issues can be resolved on your iPhone without an account, a login, or uploading your photos.

Create an item

  1. Choose a photo with PhotosPicker, or open the camera when you are ready to take one.
  2. Choose the subject, then refine the transparent edge only if needed.
  3. Save the item and place it in a sticker book or display case.

If the subject is not found, try a photo with clearer separation from the background, then use the correction tools to erase or restore an edge.

Exchange a file

  1. Create a .lovetrium offer from the Trade screen.
  2. Choose AirDrop, Messages, mail, Files, or another destination in the iOS Share Sheet.
  3. The recipient opens the file in LOVETRIUM, reviews the items, and imports them.
  4. The recipient can return a .lovetriumreceipt file.

Closing the Share Sheet does not mean the recipient received or imported the file.

Let go safely

The sender keeps the original item until a matching receipt is imported and the sender explicitly confirms the final action. Only then does LOVETRIUM remove that item from reusable collections, sticker books, and display cases on that installation.

This action does not delete the source photo, prior exports, screenshots, or copies outside LOVETRIUM.

Restore purchases

Open LOVETRIUM Settings, choose Purchases, then use Restore Purchases while signed in to the Apple Account used for the original purchase.

Love Points and temporary passes are stored on the device. They are not synced or restored through an account.

If a file will not open

  • Confirm the file ends in .lovetrium or .lovetriumreceipt.
  • Update both devices to a compatible LOVETRIUM version.
  • Ask the sender to create a new file if it expired or was damaged during transfer.
  • Keep the original file until both people have finished the exchange.
  • Never rename an unrelated file to a LOVETRIUM extension.

Contact support

In LOVETRIUM, open Settings → Support to use the verified support channel configured for your release. If the app cannot be opened, use the developer contact shown on LOVETRIUM’s App Store product page.

Include your iOS version, LOVETRIUM version, and the step that failed. Do not send original photos, exchange files, receipts, or other people’s content unless support specifically explains why they are necessary.

日本語サポート

困ったときは

LOVETRIUMは端末内で動くアプリです。写真を送信したり、アカウントへログインしたりせずに、ほとんどの問題を確認できます。

アイテムを作る

  1. PhotosPickerで写真を選ぶか、必要なときだけカメラを開きます。
  2. 切り抜きたい被写体を選び、必要な場合だけ消す・戻すで輪郭を整えます。
  3. 保存後、シール帳またはコレクションケースへ配置します。

交換ファイルを送る・受け取る

Trade画面で.lovetriumファイルを作り、iOS共有シートからAirDrop、メッセージ、メール、Filesなどを選びます。 受け手は内容を確認して読み込み、.lovetriumreceiptを返せます。共有画面を閉じただけでは受取完了ではありません。

購入を復元する

LOVETRIUMの設定 → 購入から「購入を復元」を選び、購入時と同じApple Accountを使用してください。ラブポイントと一時パスは端末内保存のため同期・復元されません。

問い合わせ

アプリの設定 → サポートから、そのリリースに設定された正式な問い合わせ先を利用してください。アプリを開けない場合は、App Storeの商品ページに表示されるデベロッパ連絡先を利用してください。 問い合わせにはiOSとアプリのバージョン、問題が起きた操作を記載し、依頼されていない元写真や交換ファイルは添付しないでください。